Louise Norman

15 Jul 2024

Louise Norman has been an integral part of the Executive Team at the Racehorse Owners Association (ROA) since January 2020. With over two decades of experience at Weatherbys, she developed a deep expertise in the VAT Service area and later spearheaded the Racing Bank team as Senior Manager focused on commercial opportunities combined with a unique approach to excellent customer service.

In her four years at the ROA, Louise has demonstrated her commercial acumen by introducing a VAT solution service and broadening the membership model for the ROA. She has also continued to develop the customer experience levels which significantly benefit racehorse owners. Additionally, she has played an important role in supporting the British Horseracing Authority’s (BHA) Industry Strategy; Owners Workstream, committed to enhancing the recognition and reward of racehorse owners as key investors in British Racing.

Louise’s extensive career in the horseracing industry has provided her with a comprehensive understanding of the importance of owner engagement. Her unique perspective, blending regulatory knowledge with practical racing experience, contributes significantly to the ROA and the broader industry.